Renting with Robus - FAQ

When you are renting a vehicle you will notice that the rear of the rental agreement has all the terms and conditions listed which are applicable to your hire. An online copy of these can be found by clicking the terms and conditions link to the right.

All drivers of the vehicle will need to be present at the time of pick-up and provide a valid, full unrestricted driver's license. Hirers will also need to bring a credit card for the security bond on the vehicle and both the card and card holder must also be present at the time of renting.

If you have a valid full international driver's licence or a full overseas licence which is in English then you will be able to drive under our laws in Australia. Any driver's licence that is not in English or does not have a certified English translation will not be accepted.

The minimum hire age for all our vehicles is 23 years. Drivers between the ages of 23-25 will be required to pay an underage driver fee of $5.00 per day.

Unfortunately we are unable to provide hire vehicles to anyone over the age of 75 years.

Yes. A security bond is required for insurance purposes on all vehicles as well as being used as a form of protection whilst you are renting a vehicle. This bond is a $550.00 charge to your credit card that will be taken prior to collecting your vehicle and will be refunded upon return if there are no additional charges or damages applying to your vehicle. This refund can take between 1-7 days depending on your credit card provider but is usually reversed with 48 hours.

Unfortunately we do not accept cash as payment for a security bond and can only accept a valid credit card. Debit visa cards will be accepted proviced that they have the card holders name clearly printed on the front of the card and are not electronic use only cards.

Yes. We do allow a maximum of 2 drivers per rental agreement. All standard rental conditions apply and a charge of $5.00 per day for an additional driver will apply.

If you plan to return your vehicle after a branch is closed you must ensure that you have received prior permission to do so as many of our branches do not have this facility available. If an after-hours drop off is possible, you will be provided instructions on where to leave the vehicle and where to place the keys. Please note that the vehicle will still remain your responsibility until check-in time of the next business day.

When you are returning your hire vehicle you must fill it back to the level at which you received it. If the vehicle is returned at a lower level then which you received it, you will be charged for its refuelling plus a service component. As of the 01/09/2013 the fuel prices per litre are $2.00 for unleaded and $2.20 for diesel.

At Robus Rentals we pride ourselves on providing a simple rental service in which what you are quoted is what you pay. Everything you need to know about what your rental fee includes is as clear as possible on our website and is repeated to customers prior to vehicle pick-up to ensure everything runs smoothly. We do not charge any fees in addtition to your base rate like vehicle registration recovery fees or premium location fees and you will only pay for additional extras based on what you personally require and select.

Your total vehicle hire rate will include the base rate, GST, all applicable taxes and registration surcharges as well as a kilometre package of 150 kms/day for commercial vehicles or unlimited kms for passenger vehicles.

To extend your rental you must contact your pick-up branch where they will advise you if an extension is possible. Any changes that you make to your rental may change your hire rate as our rates are set depending on the length of hire. An extension will only be granted when the additional hire fees are paid to us.

Yes. If you would like to drop-off a vehicle at a different branch you will need to contact the branch in which you picked the vehicle up from. If a vehicle relocation is granted a $75.00 relocation fee will apply.

If you need to cancel or change the time/date of your booking you must notify your Robus Rentals branch. Cancellation charges are as follows:

•  More than 48 hours prior to date and time of pick-up - $50.00
•  Less than 48 hours prior to date and time of pick-up - 50% of total hire charge
•  By failing to show up on the date and time of pick-up - 100% of total hire charge

There are many toll roads in New South Wales, Victoria and Queensland situated mostly in the major cities of Sydney, Melbourne and Brisbane. These tolls range from $1.50 to around $7.00 and can be paid by cash, E-Tag or E-Pass depending on the toll road travelled. An E-Tag is an electronic 'tag' that attaches to the windscreen on the interior of the vehicle and automatically records the car's passing, allowing you travel without having to stop and pay, making it the most convenient way of travelling. An E-Pass is similar to an E-Tag, however is only temporary and can be purchased for travel from some toll providers. Some toll roads are not able to accept cash and will only accedpt E-Tags or E-Passes meaning that if you travel without one of these passes you will be unable to pay for this toll at the time of travel. Thus, you must contact the relevant toll provider to follow up payment to avoid us charging you an administration fee. This can generally be done by credit card over the phone or on the internet within 48 hours after passing the toll. If you do not pay for your tolls or fines, Robus Rentals will recieve an infringement letter in which a statutory declaration will be completed naming the hirer as the person responsible and the toll will be re-issued to your address. The time and effort taken to administer the handling of traffic infringements is quote significant and thus a we charge an administration fee of $15.00 for each notice processed.

A valid credit card is required from all customers for security and insurance purposes. Without a valid credit card a vehicle is not covered under our insurance policy and also provides us with security to minimise payment issues.

All branches will accept a valid Visa, Mastercard or American Express card as payment for your security bond and/or rental charges.

Yes. You may use a credit card for the security bond and pay the rental charges by either cash or eftpos card. Personal and company cheques will not be accepted as a form of payment.

Robus Rentals does NOT offer insurance to our customers but does offer simplified excess reductions to minimise our customers liability in the event of an accident. The standard damage excess amount on all our hire vehicles is $2500.00 for all types of collisions. We do have two levels of additional cover which can be purchased (opionally) to protect you during your hire period. The Basic Damage Cover (B.D.C.) is $18.00 per day and reduces your damage liability to $550.00 and the Maximum Damage Cover (M.D.C.) is $25.00 per day and reduces your liability to $0.00. Hirers are reminded that any pantec, overhead, underbody or third party property damage howsoever caused is always at the hirers expense. All damage cover will be void in the event of a breach of any of the terms and conditions of the Vehicle Rental Agreement.

We strongly recommend purchasing additional cover to minimise your liability, however if you choose not to purchase any additional levels of cover then you will be liable for the standard excess of $2500.00 in the case of a collision involving vehicle. Hirers are reminded that any pantec, overhead, underbody or third party property damage howsoever casued is always at the hirers expense. All damage cover will be void in the event of a breach relating to any of the terms and condtions of the Vehicle Rental Agreement.

Some credit card companies offer the holder an additional level of protection if you present and use your card to pay for your hire vehicle. Renters should examine the terms of this coverage closely as there are often certain limitations or restrictions that may apply. Check with your credit card provider for more information.

If you are in an accident with another vehicle you must exchange driving license details with the other party/parties involved in the accident as well as get the other party/parties insurance details. You must then contact the Policr to complete an accident report (its the law) and immediately contact the branch the vehicle was hired from and our staff will guide you through the accident procedure. You must also obtain all the relevant accident information and complete a collision report form in branch within 24 hours of the accident to ensure that your damage cover is maintained.

Yes. Robus Rentals will still charge the applicable excess amount as shown on your Vehicle Rental Agreement regardless of fault. However, if we recover our repair costs from the at fault party we will refund your excess amount in full.

Yes. Robus Rentals will always provide a refund for any differences between your excess and repair cost. For example, if your excess is $550.00 and your repair costs were $350.00 you will recive a refund of $200.00.

Robus Rentals ensures that all vehicles are fully detailed and checked prior to hire. As re-assurance to our clients and part of our ongoing commitment to quality control, a visual inspection is jointly completed with the hirer upon collection of a vehicle which will act as a base for any additional damage that might be sustained during hire.

All our vehicles are covered by 24 hour roadside assistance with NRMA who can be contacted on 1300 369 349. Whe ncontacting NRMA you will need to quote our membership number, located on the keytag, along with the vehicles registration number. If any information cannot be found please contact the branch where you rented the vehicle from. Please note that a callout deemed to be as a result of human error will incur a $50.00 service fee. This will include reasoning such as keys being locked in the vehicle, the vehicle being our of fuel or lights being left on and batteries becoming flat.

Yes. Robus Rentals has a wide range of moving accessories such as fridge trolleys, packing blankets, boxes, ropes and tape which can be purchased or hired at a low price. You can book these online or when making a telephone reservation.

Yes. Baby capsules, child seats and booster seats are available to hire at only $5.00 per day. You can book these online or when making a telephone reservation.

Yes. GPS are available to hire at only $5.00 per day and must be used only in your hire vehicle. You can book these online or when making a telephone reservation.